Shipping Policy
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Last Updated: November 12, 2026
This Shipping Policy applies to all purchases made through Merina.us and explains how Merina processes, ships, and delivers orders.
SECTION 1 – ORDER PROCESSING TIME
All orders are generally processed within 1–3 business days (Monday through Friday, excluding public holidays).
Order processing begins after payment has been successfully received and the order has been confirmed.
Please note that processing times may be extended during holidays, promotional periods, or periods of unusually high order volume.
SECTION 2 – SHIPPING TIME AND DELIVERY ESTIMATES
After an order has been processed and dispatched, the estimated shipping time is 3–6 business days.
The estimated total delivery time is approximately 4–9 business days, including order processing and shipping.
These delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
SECTION 3 – SHIPPING FEES
We offer the following standard shipping rates:
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Orders of $50 or more: Free standard shipping.
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Orders below $50: A flat shipping fee of $4.99.
The applicable shipping fee will be calculated and displayed at checkout before you complete your purchase.
Any special shipping promotions or offers may be subject to additional conditions.
SECTION 4 – SHIPPING DESTINATIONS
Available shipping destinations and delivery options will be displayed during checkout.
We reserve the right to limit shipping to certain locations where delivery services are unavailable or restricted.
If we are unable to ship an order to the address provided, we will make reasonable efforts to contact the customer to discuss available options.
SECTION 5 – ORDER TRACKING
When tracking information is available, we may provide a shipping confirmation email containing tracking details after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after shipment.
If you experience difficulties tracking your order, please contact our customer service team for assistance.
SECTION 6 – SHIPPING ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number (if applicable), city, state, ZIP code, and contact details.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has been processed or shipped.
Additional costs resulting from incorrect or incomplete shipping information may be the customer's responsibility, where permitted by applicable law.
SECTION 7 – DELAYED, LOST, OR DAMAGED SHIPMENTS
Although we strive to ensure timely delivery, shipping delays may occur due to weather conditions, carrier disruptions, high shipping volumes, incorrect addresses, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the shipment.
If an item arrives damaged, defective, or incomplete, please contact us with your order information and relevant photographs so that we can review the issue and assist with an appropriate resolution.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
SECTION 8 – CONTACT INFORMATION
If you have questions about shipping, delivery estimates, or an existing order, please contact us using the information below.
Brand Name: Merina
Website: Merina.us
Address: 5230 JORDAN ST, ALLENDALE, MI 49401-8468, United States
Phone: 616-589-7931
Thank you for shopping with Merina. We appreciate your trust and look forward to serving you!